Frequently Asked Questions
Is Triple Crown headwear sold in stores?
Triple Crown is a young and growing brand. At this time, our products can only be purchased online and at pop-up events. As the brand continues to grow, our products may become available at select retail outlets. We encourage you to sign up for our newsletter or continue to reference our website to track the latest developments in this area.
How long will it take customer service to respond to my email?
Our customer service team works hard to respond to all email inquiries within 24 to 48 hours, however, we sometimes experience a high volume of inquiries which extends our response time beyond 48 hours. Please only send one email regarding a particular issue. Multiple emails will result in further delays.
How do I set up an online account with Triple Crown?
Click the "Login/Create Account" icon in the top right hand corner of our website to access registration page. You will receive an email confirming your account once registration is completed.
How do I delete my online account?
Please send an email to firstname.lastname@example.org requesting that your account be deleted. Please title the email as follows "Your Name - Delete Account". Your account will be deleted within 2 to 3 business days. A confirmation email will be sent to you once the account has been deleted.
How do I reset or change my account password?
Click the "Forgot Password?" link on the login page. A link will be emailed to you to reset your password.
How do I edit or cancel my order?
Unfortunately, we are unable to cancel or modify orders once they have been submitted. Please reference the Returns/Exchanges policy to initiate a return shipment.
How do I return or exchange items that I have purchased?
Please reference our Returns/Exchanges section for guidelines and instructions on initiating returns and exchanges.
Can I place an order by phone?
We are happy to assist you. You may contact us by phone Monday through Friday 9 AM to 6 PM CST, excluding holidays. You can also place an order from your desktop, tablet, or mobile device.
How do I check the status of my order?
Once your order is completed, you will receive an "Order Confirmation" email. We advise that you save this email for your records. This email will contain a link to an order status page that will be updated in real time as the status of the shipment changes.
What happens if my order is out of stock?
We make an effort to fulfill every order. In the rare occasion that were are unable to fulfill one or more items, you will receive an email notifying you of the out of stock items. You will not be charged for the unfulfilled item(s).
What forms of payment are accepted?
We accept Visa, Mastercard, American Express, and Discover as valid forms of payment.
Note: Your billing address must be the exact same as the address on your credit card statement. This information is used as part of the credit card validation process. All orders are subject to review. We reserve the right to cancel any order.
How do I apply a discount code?
If you received a discount code, you can enter it at any time during the checkout process. Only one discount code can be used per transaction. Once the code is entered, the total cost of your order will be automatically updated to reflect the discounted cost.
Why doesn't my discount code work?
Please verify that you have entered the code correctly. The promotion may have expired. If you require further assistance, please contact customer service.
Why has my card been declined?
Please verify that you have entered all of your billing information correctly. If your information is correct, you will need to contact your bank or credit card company for information regarding the decline.
My credit card was charged, but my order did not go through?
If the charge occurred within in the past 7 business days, please wait until the 7 day window has passed before contacting customer service. Prior to contacting customer service, please check to make sure that the order confirmation was not sent to an alternate email address